Author Archive for: ‘joehanna’


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Retail Innovations 13

2018 Global Retail Trends & Innovations   Now in its 13th year, our white paper “Global Retail Innovations” brings together the best of innovative retailing from around the world together with insightful commentary from our global partners Ebeltoft Group, international retail experts. As the Australian elected member, Retail Doctor Group is pleased to announce the launch of Global Retail Innovations 13, …

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Amazon Juggernaut is Coming

“If you don’t like something, change it. If you can’t change it, change your attitude.” Maya Angelou ​ The Amazon juggernaut is coming to change Australian retail…or so they say. There is also lots of conjecture over what their offering will be? What is their strategy? And how will they deliver it to the Australian consumer? ​ A great deal …

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Rdg Understanding Millenial Consumer

How well do you understand your millennial consumer?

We have recently conducted research, with our global partners, Ebeltoft Group, into the shopping behaviours of Australian millennials. For a few years, we have seen many retailers struggle to connect with millennials for a number of reasons. Many have found themselves distracted and left confused by millennial myths floating around the industry, about this supposedly ‘indecisive’ and ‘un-loyal’ market. Others …

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Rdg Customer Care To Least Trained Staff

Should you leave customer care to the least trained staff?

The golden rule for every business man is this: “Put yourself in your customer’s place.” – Orison Swett Marden​ I know, I get it, it’s November and we need to get staff on board for our Christmas period, not too early and certainly as inexpensively as possible. ​ For so many retail businesses, the Christmas trading period is the most …

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