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If you've been listening to our Future of Retail podcast series, you'll know that the Australian retail landscape stands at a pivotal moment, with unprecedented shifts in technology, increased demands changing consumer behaviours, and market dynamics that are...

Customer loyalty in Australian retail has evolved far beyond the traditional notion of repeat purchases. As consumer behaviour continues to shift and digital transformation accelerates, retailers must reimagine their approach to building and maintaining customer...

In a fascinating discussion between retail expert Brian Walker and futurist, technological economist, and co-founder of Macro3D, Steve Sammartino, the evolving landscape of retail emerges as a complex interplay between economic forces, AI, robotics, and the human...

The future of retail success lies not in what your customers do, but in why they do it. By 2030, traditional consumer profiling will be superseded by an approach that delves deep into the emotional and psychological drivers of purchasing decisions. This revolutionary...

Our latest whitepaper reveals an astonishing, though unsurprising, fact about consumers in 2024: time has become one of the most precious commodities in a post-Covid retail world. But it's not just the idea that time is moving faster or that there's less of it around...

In today's retail landscape, success hinges on understanding emotional purchasing decisions and maintaining exceptionally well-trained staff. The big 5 tech retailers - Alphabet (Google's parent company), Meta, Apple, Microsoft, and Amazon - understand this all too...

As Australian retailers gear up for Black November, the importance of having well-trained, confident staff cannot be overstated. This pivotal trading period presents unique challenges and opportunities, demanding a workforce that can seamlessly navigate both physical...

For 95% of us, emotions have always played a part in the acquisition of goods, products, and services. More specifically, how we feel we need or want these things determines just how much money and effort we put into acquiring them. These feelings help create bucket...

In today's rapidly evolving retail landscape, Australian businesses face unprecedented challenges and opportunities. With consumers more informed and demanding than ever, the traditional "one size fits all" approach is no longer viable. A powerful tool that's...