Endorsements

Waterco

- Speaking

Brian Walker presented at a Waterco National Conference

BP Solar

- Consulting - Speaking

BP Solar engaged the services of Retail Doctor Group to assist us in a strategic realignment of our distribution channel strategy as well as driving increased penetration vs. our competitors through the multi-brand retail network we sell to. We used the “Fit for Business” program coupled with a series of presentations and workshops with our senior team and key distributors and retailers.
Brian’s personal commitment to the project, along with a competent team, was impressive. I’m still amazed with how his initial diagnostic ‘nailed’ our challenges in such a short space of time, experience tells! What I found particularly useful was the insight and ideas the Retail Doctor team generated from the workshops with our distributors. Not only did we get a solid set of long-term strategies and solutions to improve the effectiveness of our existing channel, but the process involved and engaged our network, proving highly motivational and deepening loyalty to our brand.
His work culminated in double digit growth producing the most positive project ROI of any other consultant that I have worked with.
Brian’s personal delivery style was very adept at getting our retailers on side with the need for change and making them individually realise that they couldn’t, and shouldn’t, leave all the heavy lifting to us. Consistent use of industry benchmarking data was a very powerful and persuasive tool in this regard.
We also asked Brian to present the findings from the research and key findings to a room of 350 of our installer network at the annual conference – he had them captivated, engaged, thinking, enthused and in some cases embarrassed (and rightly so). Be warned, however, as he was a pretty hard act to follow!
We subsequently retained the Retail Doctor Group to work with us in an on-going capacity to develop our distributor and installer network. I can wholeheartedly recommend the Fit for Business process to anyone and, the larger and more diverse your business, the more important it becomes

Douglas Smith, Sales and Marketing Manager

Trina Solar

- Speaking

Thanks all for today. As ever, a well-run and extremely insightful session. A very high ROI on time spent…

CEO, Trina Solar

Fit For Business Event

Carbetec

- Consulting

Retail Doctor Group are proud to be working with Carbetec, more details to follow shortly.

Tyres4U

- Consulting - Speaking

Tyres4U, Australia’s largest independent tyre wholesaler, identified they needed to broaden their distribution channel in order to maintain and grow their market share through a changing demographic of tyre retail outlets. In order to address this challenge, Tyres4U & Brian developed a strategy built around multi-channel-based retail supported by a network of independent tyre dealers brought together under the branding banner of Tyreright. Given Tyres4U’s expertise is in wholesale, we sought the expertise of Brian Walker and his Retail Doctor Group team to help us develop the platform on which to build and grow a retail tyre network. What was needed was a complete and detailed insight and understanding on how to start this from scratch understanding the challenges faced in order to compete with entrenched market brands. Once we had worked with his team to develop the concept, we then asked Brian to assist us in our presentation launch to the market knowing it was imperative to make an impact. Brian’s message to the participants attending that launch was insightful, very compelling and assisted us immensely in changing the thinking of most attendees in the room. Brian and his Retail Doctor Group team have been instrumental in assisting us bringing the Tyreright brand to market while at the same time working with our management team to continually review and refocus our strategy and implementation. For anyone seeking excellence in Brian’s field of expertise, we would thoroughly recommend him and his team to assist in order to maximise your potential outcomes.

Les DeCelis, CEO

Sheppard Cycles

- Consulting

Thanks for the journey you took us on last week, without doubt a success with our NZ dealers. Certainly, made them think again about themselves and what they are doing.

NZ National Sales Manager, Sheppard Cycles

Brian Walker of Retail Doctor Group held a strategy workshop with Sheppard Cycles, focusing on change management and re-branding.

Fruit At Work

- Speaking

Thanks so much for putting the seminar into my radar! It was well worth attending!

CEO, Fruit at Work

Fit For Business Event

Leading Edge Group

- Speaking

The Retail Doctor didn’t just come up with a canned presentation for our people. He took the time to understand our stores and our industry and adapt his presentation so that it was meaningful to our stores. This degree of customisation makes the proposition by Brian quite unique and easy for our people to understand. The feedback from our team was very positive and the workshop aspects of the program meant that members could take away real objectives to apply to their business not just a good feeling that they then have difficulty converting to usable strategies. I would certainly recommend The Retail Doctor® to any organisation looking for a hands-on practical approach to solving business issues. If you want your attendees to be educated, excited and “Fit for Business™” then go no further than the Retail Doctor® for your next retail presentation

Gavin Ward, Executive Director Leading Edge Music Leading Edge Video

National Retail Association

- Consulting

The Retail Doctor speaks as somebody whose skills have been honed on the coal face of retailing. Brian’s understanding and knowledge of retailing is second to none and has come from years of experience gained in some of Australia’s leading retailers as well as senior experience in the shopping centre and franchising sectors. The Retail Doctor is admirably qualified and delivers significant “how to implement” solutions that add considerable value to their client base. The Retail Doctor Business fitness programs are just what is needed by many retailers to survive the difficult economic climate that many are currently experiencing and to bounce back through the inevitable recovery. I would also heartily recommend Brian as an engaging and informative speaker on the topic of high performance retail

Michael Lonie, National State Director

Retail Doctor Group have partnered with the National Retail Association for many years and are pleased to continue to grow this relationship in 2016. This partnership involves the production of ‘Digital Business Kits’ for NRA retail members and providing an annual Retail Doctor Group Scholarship for the NRA Young Retailer of the Year Runner up.

Australian Retailers Association

- Speaking

Congratulations on such a great event, and it was wonderful to meet both yourself and the very inspiring Brian Walker- as well as listen to all of the insightful presentations!

CEO, Australian Retailers Association

Angley Arrowsmith

- Consulting

Brian could be called Meccano in another life. He is “connected” and extremely well respected by all walks of business I have no hesitation in recommending Brian as a wonderful bouncing board for any commercial strategy – he has a wealth of knowledge and is a very clear thinker – not only his speciality in retail.

Neil Arrowsmith, Chairman

Green Cross Health

- Speaking

Brian Walker, CEO of Retail Doctor Group was recently invited to speak at the Green Cross Health National Conference in Fiji. Discussing the topic of Global Innovation and Trends in Pharmacy Retail, Brian wowed the audience with examples of best practice from around the world, and left the audience inspired with practical ‘Business Fitness’ tips for them to take away and implement in their own businesses.

GJW

- Consulting

Brian Walker is a well-known, well connected and highly respected professional within the Retail Industry in Australia & Asia. The key advantage of working with Brian is that he does have a set formula yet highly customised for reviewing businesses whilst giving his clients the direction & solutions they need to make their businesses healthy. I have had the pleasure of working with Brian, the Retail Doctor, for over 15 years. Where many would give up and put it in the “too hard basket” Brian has great vision, knowledge and connections to make it happen. I have personally witnessed him being actively leading the forefront of business change in Retail Industry many times over the years. In short if you are looking for actual results that last rather than change for change sake then Brian is the go to guy. He will get your business fit.

Gary Watkins, Managing Director

Franchise Relationship Institute

- Speaking

We were delighted to have Brian Walker presenting at our Bricks & Clicks Franchisor Forum as an invited expert. He blew participants away with his knowledge, real life case studies and his passion for omnichannel retailing.

Greg Nathan, Founder Franchise Relationships Institute

Find A Consultant

- Consulting

There are very few industry-specific consultants in Australia and Brian is one of those, as Australia’s leading retail specialist. Brian has the skills, knowledge and experience to make a highly valuable contribution to the sustainable and profitable ‘fortunes’ of his clients. He has well-crafted and proven methodologies to rapidly deliver implementable outcomes. And Brian has access to ground-breaking global retail insights which he successfully tailors to the specific needs of his clients, as he takes them from strategy through tactics to implementation. Brian has set the benchmark for boutique consultants in any discipline and developed one of those ‘to die for’ client lists. And the ability to couple proven methods with tailored insights has been key in building that list.

CEO Breakfast 2015

Intersport

- Consulting

Retail Doctor Group are proud to be working with Intersport. More details to follow shortly.

Howard’s Storage World

The session was fantastic, I think the delegates received a lot of information which will improve their businesses. Thanks again for a great session.

Allie Vandenberg

Verosol

After a period of re-structure, I was after a diagnostic and refreshing of our retail business, we searched for experts in this field and we opted for the best, Retail Doctor Group. Brian and his team immersed themselves into our business and very rapidly became an intrinsic part of our team. The work conducted was substantial on a number of fronts and the human factor quite unique, the skills required were a blend of empathy, being able to relate but also having control over the big picture. The delivery was impeccable and exactly what I was after. I have not worked prior with a more sophisticated, applied, diligent group of people who at heart have made our interests, their interests. Today, I consider Brian not only a pillar of my retail strategy going forward but also a mentor and confidant.

Nicolas Rayer, Managing Director ANZ at Verosol (Australia)

Camping World

The Retail Doctor’s’ passion for retail was evident during his recent “Fit for Business” address at the 2009 Camping World conference. Brian engaged his audience of Camping World store owners with an informative, easy to understand presentation on the “Seven Steps to Retail Fitness”. Store owners had many take outs from the presentation that they could each apply to their own business situation. Conference participants were entertained, educated and challenged. I have no hesitation in recommending Brian Walker as a key note speaker.

Shona Luke, Group Marketing Officer

Camerich

Thanks Brian! Your visit has really inspired me to get back to building the vision. Thank you for everything!

Lyle Henri, Camerich

Retail advisor Brian Walker conducted our Fit for Business program for luxury furniture retailer Camerich.

Bob Jane T-Mart

Bob Jane T-Marts engaged Retail Doctor Group to provide a Fit for Business Diagnostic program.

Blue Spirit

Retail Doctor Group provided an aligned Effective People program including Mystery Shopping and Training for Blue Spirit / Jewelbox

Oxfam

We’re getting fitter and fitter thanks to the work out prescribed by Brian Walker, the Retail Doctor and the medicine has been easy to take. The ‘fit for business’ program presented to our business, Oxfam Shop, has been spot on.
Brian understood our unique ‘gifts that give twice’ giftware business instantly with significant focus on the “how to “ implement this point of difference to achieve greater sales and profits.
The insights and information were clear, concise, and valuable with no punches pulled which was just what we needed.
Our prognosis is good…we’re happier, healthier and just getting stronger and stronger and we have a clear plan to move forward.
We would highly recommend Retail Doctor to any business looking to develop, evolve, review, and expand their retail strategy and ensure that their business is ‘fit for business’.
Now it’s down to implement just what the doctor ordered!

Robyn McCard, Oxfam Shop General Manager

Lifeline

Brian is an amazing professional with the highest of integrity, exceptional motivator, is solutions focused and his expertise and knowledge of the Retail Sector and business improvement is of the highest standard. I highly recommend Brian and the Retail Doctors services if you want sound professional outcomes.

Danielle Mackenzie, Lifeline General Manager Governance Risk and Compliance

We are proud to work with Lifeline on a series of programs to support the growth of the Lifeline retail network.

Co-op

Katharina of Retail Doctor Group’s Insights team led and facilitated a 12-month transformation project for the Co-op to understand the emotional drivers behind our members behaviour in order to develop a more relevant value proposition and ultimately extend our member lifetime value. The process was the perfect marriage between data, creative as well as commercial and has culminated in a relaunch of our purpose, ambition, values and member value proposition which was extremely well received by our board, staff and customers equally.

Adam Jones, GM Merchandise, Marketing & Digital Co-op

Collins Street Precinct

The Collins Street Precinct Group are a not for profit association funded by the City of Melbourne and decided to book Brian Walker, The Retail Doctor to run the a series of 4 breakfast events based on “being Fit for Business”. The response to Brian’s presentations has been excellent with our attendees booking for the first breakfast and each breakfast thereafter. Our numbers at the breakfasts have grown to the point that individuals are now booking tables and bringing a lot more of their staff.
We would highly recommend Brian Walker, The Retail Doctor as he has certainly assisted many of our attendees to be “fit” in business with a fantastic and interactive presentation given them all something to take back to their businesses and implement.

Tracey Davis, Coordinator, Collins Street Precinct

Vodafone

Brian of the Retail Doctor Group is a subject matter expert and has a deep knowledge and understanding of the Retail Industry all the way from the high level strategic view right down to the tactical execution. The wealth of industry experience that Brian delivers will always save valuable time and money when you are trying to inject real substance into your business plan to achieve long-term measurable success

Tim Drew, National Retail Manager

Visionstream

In my dealings with Brian I have found him to be a natural retailer. He is able to display an empathy for retailing that leads to businesses seeking his advice and leadership. His viewpoint is unique and invaluable.

Brandt Callaghan, National Manager, Business Development at Visionstream Pty. Ltd.

Telstra

- Consulting

In short, Brian (The Retail Doctor) KNOWS retail. He is the ‘go-to’ guy and subject matter expert on planning, implementing, managing and measuring a business’ retail strategy. His knowledge and know-how form the base of his expertise while his research and experience add currency to his insights. I would highly recommend Brian to any business looking to, develop, review, modify and expand their retail management strategy and ensure that their business is ‘Fit for Business’.

Iggy Pintado, • CEO Connect Gen • Head of Online Sales, Telstra Business at Telstra Corporation • Head of Channel Development, Telstra Business at Telstra • Head of Customer Operations at Telstra Business

Hutchison 3G

We were looking at what the business may look like five years out, and what we needed to do to future proof it.
We asked The Retail Doctor to come in and complete a full diagnostic on our retail business and to our surprise, we not only received a detailed report and action plan for change, but we received greater insight into our business.
We also got a much deeper understanding of our retail partners and their businesses, and learned what we are like to do business with –an invaluable learning.
The Retail Doctor’s ‘Fit for Business’ diagnostic has added a lot of value to what we now provide our retail partners.

Alun Cooksley, National Sales Manager

3 Mobile

Brian Walker as the ‘Retail Doctor’ is a person of extensive retail knowledge and experience and as such assisted me during the initial formation of the retail strategy and consequent execution for ’3′ Mobile, Australia. His role being the establishment of processes and systems required to run an effective retail business. His passion, commitment, and focus on the detailed execution were exemplary. Brian, is a leader whose opinions and insights are valuable assets to any retail organisation.

David Bickett, Director

Harbour Town

The one on one in store consults have already made a number of store owners re think how they are currently operating and make critical changes to their businesses.

National Marketing Manager, Harbour Town

Federation Centres (now known as Vicinity Centres)

Thank you for presenting at our recent Centre Managers Conference. The feedback from your session was excellent; one centre manager commented it was the most valuable session of any conference he had been to.

John Pearce, National Property Manager

Chatswood Chase

Retail Doctor Group have worked with Chatswood Chase Shopping Centre and Colonial First State Global Asset Management on a range of projects to build the centre’s profile and the retailing standards on display.

Burnside Village

On behalf of the staff and retailers from Burnside Village, we would like to thank you for the wonderful morning we spent with you both on our Retail Tour. The seminar and tour both provided a great insight into the world of retailing and there were many topics which our retailers will benefit from. Even some of the most basic things, they have learned are the most important things which may have gone un-noticed beforehand.

Elise Thomas, Marketing Manager

Brisbane Airport

Thank you very much for the final fitness report. Our team was very happy with the report, analysis and communication of key issues and solutions. I thought that the way the report was broken down for the action plan made quite a large project seem much more manageable.

Chloe Lockhart, Retail Manager

Bankstown City Council

Bankstown City Council commissioned Brian Walker from the Retail Doctor Group to speak with our local retail sector to help them to survive and thrive in challenging times. The response from the group has been exceptionally positive. Brian was engaging and able to deliver some relevant information to a diverse mix of retailers in the room.

Jan Bouhali, Marketing and Promotions

Art Gallery of NSW

The Art Gallery of New South Wales asked Retail Doctor Group to provide strategic advice on our retail distribution channels at a time when we were about to invest in a new bricks and mortar retail store and integrated e-commerce site creating and refining a cross channel retail offer. The museum retail sector is a highly specialised and competitive one and we needed a consultant who would be able to give us advice tailored to our situation.
Brian Walker came with an open mind and actively engaged with management and staff to understand our particular commercial environment, its context, and also took the time to understand the requirements of all our disparate stakeholders. His recommendations were an elegant blend of practical, very do-able, ranging though detailed infrastructure issues through to strategic advice insights on how to evolve our various channels to market into an effective cross channel brand strategy.
Working with Brian Walker and Retail Doctor Group brought clarity to our thinking, energised our strategy, gave us real insights into our business and, crucially, provided very practical pathways forward with the “how to “implementation business fitness steps for us to take our business forward.

Richard Harling, Manager Retail & Publishing

Adelaide City Council

Brian Walker was pleased to present the Steps to Business Fitness to local retailers in Adelaide City Council.

ACP Magazines (now Bauer Media)

The Retail Doctor ‘Connected Retailer’ breakfast last week was fantastic. Both Julie and I are very excited about introducing the big wide world of social media to the news agency channel, so it was great to hear three excellent presentations that focused on this topic alone. We received positive feedback from our newsagents who we brought along and they each went back to their stores thinking about how they can incorporate social media strategies into their business. Being my first Retail Doctor breakfast, I was impressed with the format and particularly liked that you themed the morning and focused on one area. A great event for any retailer looking to take their business to the next level.

Claire Thomas, Trade Marketing Communications Executive

Yamaha

Many thanks to you and Brian for running a fun, insightful day. I’m a firm believer that you can always learn something new every day, about work, if not about yourself. Thanks to the seminar, this was true on both fronts. Once again, thanks for taking the time to aid us in our improvement, both with our work and ourselves.

Yamaha Sales Business Manager, Dealer Workshop Day 2015

Navico

Brian presented the Steps to Business Fitness at our annual dealer conference where there were over 100 attendees from the marine industry. He delivered a presentation that was highly tailored towards our industry and offered some excellent take home ideas that our dealers can use in their businesses going forward. We would use Brian again and thoroughly recommend his work.

Estelle, PR & Events Manager

IBM

CEO Breakfast 2015 “Thanks to Retail Doctor Group for a great CEO discussion on retail revolution vs evolution.

Matina Zervos, IBM

Camera House

Brian Walker, CEO and founder of Retail Doctor Group recently spoke at Camera House’s AGM, inspiring the Camera House retailers and executives with Brian’s proprietary ‘Steps to Business Fitness’.
“It was a really great AGM and the retailers seemed very positive and upbeat. The setting the scene worked perfectly with Brian covering the basics of Retail Fitness. Our Retail Members were able to take a step out of their busy day to day life and reflect on the down to earth basics of their retail fitness – covering the four P’s of Retail – The right Product, Place, Price, Promotion! Challenging themselves on the 3 second opportunity to engage the customer.
I would describe Brian Walker as an engaging, energised, smooth, and composed speaker. When I met Brian in person I knew I could relax and not worry about this part of the AGM as he is a pro at this and quite obviously loves his subject as a fellow coalface retailer.

Charles Davey, General Manager of Camera House

NAB

The NAB bank has recently placed a large focus on its retail banking capability as a major strategic and service differentiator. To this end the NAB has engaged the services of The Retail Doctor Pty Ltd to work with our internal teams as we evolve and refine the retail offer to our customers and to lead our journey towards the achievement of ‘the greatest shopping experience in retail banking’. The project deliverables have included: • A thorough critique and review of current retail delivery • Provision of a series of retail solutions that significantly enhance retail capability • Greater cultural and retail capability alignment • Enhanced retail branch design and format • Integration of retail expertise to existing capability • Development of a segmented retail format strategy We are delighted with the contributions The Retail Doctor has brought to our project. Already we can see considerable added value, (such as a 30% reduction in working capital investment, coupled with a 22% increase in customer engagement revenue indices) through the evolution of the shop design and formats, a greater understanding of retail matrices, and the integration of both that is required to build an even more sustainable and leading retail banking channel. We continue to work with The Retail Doctor in its capacity as a project board advisor to the strategy implementation team.

AMP Capital Investors

Retail Doctor Group have worked with a number of AMP Capital Shopping Centres across the country on a range of projects.

American Express

American Express funded a survey conducted by RDG Insights amongst 1,120 Australian adults in February 2015 to understand their sentiments, attitudes and behaviours in response to payment surcharges.

GNC LiveWell

We heard great things about you and your team from several people and their assessments were confirmed today. Thank you again for your time and presentation that you put together. The insights are exceptional, and I am confident that they could be leveraged to have high impact on the stores and overall business. You helped to confirm many of our thoughts on the market and give us additional insights.

Kyle Kerrigan, GNC International Business Development Director

Global By Nature

Brian and his team have a unique system for bringing powerful insights into your business that assist you in understanding the changing nature of both the retail environment and the psychological mindset of your customer. His ability to assess and guide you in recreating or changing your business strategy will help ensure your future success. Brian’s methods and coaching style are the advantage you are looking for over your competitors. When it comes to understanding the retail environment and creating growth for your business, Brian and his team are the experts. I highly recommend talking to them to see how they can help you.

Matthew Moser, National Sales Manager at Global By Nature

La Biosthetique

Brian Walker aka Retail Doctor presented at a networking dinner which we hold annually for our hair and beauty salon customers. The brief was to provide fresh ideas for our customers to implement in improving the retail component of their businesses. The Retail Doctor was able to show the attendees, many of whom are small business owners, how larger retail operations track their business, and some of the key indicators one should look for to improve and safeguard their operations. The evening was a success, and we found the presentation to be most informative and interesting.

Darryl Sacks, Group General Manager

our team