Benedict Brook WHILE competitors are struggling, JB has posted record earnings. Insiders say it has the special sauce needed to beat Amazon. JB HI-FI chief executive Richard Murray can be forgiven for being pleased with himself today. At a time when retailers, from...
Brian Walker The thing is, I don’t want to be sold to when I walk into a store. I want to be welcomed. – Angela Ahrendts, Senior Vice President of Retail at Apple Inc. As I write this, Apple have announced a market capital valuation of US$1 trillion. Perhaps...
The lead up to the launch of Amazon Australia sent the retail industry into disruption. Retail Doctor Group has tracked shifts in consumer perceptions and behaviours prior to and following Amazon’s launch to provide industry leading insights: • 1 in 3...
Alexis Carey AMAZON has spruiked its Aussie launch as its most successful ever. But these official documents tell a very different story. WHEN Amazon launched in Australia with much fanfare in December, it didn’t take long for the company to start touting its success....
Peter Sheppard What does the customer think, and does it really matter? In today’s retail world the buzzword for being successful within bricks-and-mortar stores is ‘experience’. Every retail executive’s answer to the challenge posed by the growth of online retail;...
