Why retail basics are the key to a great customer experience

Why retail basics are the key to a great customer experience

Brian Walker   People are always going to go shopping. A lot of our effort is just: ‘How do we make the retail experience a great one?’ – Sir Philip Green   McKinsey estimates that in 2022 more than 80 per cent of retail sales in the US will still happen...
The relationship between online and physical retail

The relationship between online and physical retail

Brian Walker   “Consumers have a different path to purchase. They don’t shop less than they used to; it is just that the footsteps went online. You have to think differently in how you engage with users.” – Margo Georgiadis Is consumer behaviour changing as...
Are you getting the best retail lease deal?

Are you getting the best retail lease deal?

Peter Sheppard Committing to a new retail store lease is one of the most important decisions a retailer can make in setting up or growing a business. There are many pitfalls that are not that obvious at the outset for the untrained retailer who goes through this...
How healthy paranoia could save your business

How healthy paranoia could save your business

Brian Walker Success breeds complacency. Complacency breeds failure. Only the paranoid survive. – Andy Grove This Andy Grove quote is one of my personal favourite quotes, and as a reader of quotes, that’s saying something. To some degree, it addresses the question of...