Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2024 Australian Retail Innovators Whitepaper. We showcase noteworthy retailers, large or small, who are outstanding in their approach to innovation and out-of-the-box thinking in the following categories:

  1. Customer Experience
    Customer centricity is at the heart of these retailers’ offer, culture, positioning and deployment. They boast agility in adapting to the changing consumer.
  2. Digital Innovators
    These innovative retailers leverage digital technology in their merchandising, service, functionality and customer experience.
  3. Marketing & Brand
    A brand or retailer that has had an innovative approach to marketing and branding, whose brand inspires others or a stand-out marketing campaign that is ahead of its time.
  4. Franchise Excellence
    A Franchisor who is leading the way in the Franchise sector with their franchisee initiatives, systems or innovative products.
  5. Social Cause
    These retailers embrace a strong social utility in mission, deployment and people leadership.
  6. Inspiring Retail Leader
    These outstanding leaders through change make a memorable contribution to their retail brand, their team, or Australian retail as a whole.

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