We’re excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with John Ball, the Managing Director of Google Customer Solutions AUNZ. This episode includes:
- How the current era is seen as a pivotal “technology revolution” that will transform industries and the workforce.
- Advancements in AI and machine learning are driving rapid changes, with a faster adoption curve compared to previous tech revolutions.
- The workforce will evolve, with some jobs changing or disappearing, while new roles emerge – adaptability and a willingness to learn will be crucial.
- Consumers are increasingly expecting personalised, seamless retail experiences powered by data, analytics and technology.
- Emerging technologies like 6G/7G networks, IoT, robotics and humanoids will continue to enhance the retail experience.
- Retailers, especially those with legacy systems, need to embrace change, partner with experts, and adapt to evolving customer needs to stay competitive.
Don’t miss this thought-provoking discussion on the intersection of technology, humanity, and the retail industry’s future!