Embracing Customer Loyalty

In episode 5, Retail Doctor Group’s COO and Head of Insights, Anastasia Lloyd Wallis, explores the concept of customer loyalty through:

Understanding just what loyalty means to customers, and
How you can build that loyalty with your tribe.

We hope you enjoy this session! And if you did, have a read of Anastasia’s blog articles on customer loyalty:

Understanding customer loyalty part 1 – why understanding how customers interact with your brand is critical
Understanding customer loyalty part 2 – how customers have changed and how you keep them brand loyal