‘Fulfilment’ in fashion retail

‘Fulfilment’ in fashion retail

OPINION | David Kindl For all the investments made by retailers into their back-end logistics, are we getting the customer-facing areas right? Aussie retailers are dealing with many issues in 2018. There is growing competition from online retail, overseas retailers...
When was the last time you measured your customer service?

When was the last time you measured your customer service?

Peter Sheppard What does the customer think, and does it really matter? In today’s retail world the buzzword for being successful within bricks-and-mortar stores is ‘experience’. Every retail executive’s answer to the challenge posed by the growth of online retail;...