AUSTRALIAN RETAIL INNOVATORS 2021 Customer Experience | Research & Strategic Focus Customer Experience is both a science and an art.. and the ultimate win is to delight a customer on their purchase journey. Innovation in creating a unique customer experience...
By Brian Walker CEO & Founder, Retail Doctor Group “Never ignore a gut feeling, but never believe that it’s enough.” (Robert Heller) Recently, I witnessed a senior retail business leader, when talking through their business strategy, its positioning and...
Why should companies take environmental and social issues seriously? With recent crisis, far from being a passing fad, it seems that this will be the best way to have a sustainable business over time. We are facing unprecedented times of change, experiencing major...
By Joshua Strutt Strategy Analyst, Retail Doctor Group The world is shifting increasingly towards omnichannel. There is so much opportunity in the digital stratosphere and its ability to connect consumers to your product, but with our heads turned in one direction...
By Peter Sheppard Head of Implementation, Retail Doctor Group Why being a business “fit” retailer will never be obsolete? Whilst the vast majority of commentary is currently taking up with the deserved importance of online retail, especially in times of COVID-19, we...
