Consumers Want It Now: Retail’s Instant Gratification Challenge

Consumers Want It Now: Retail’s Instant Gratification Challenge

By Anastasia Lloyd-Wallis Chief Operating Officer and Head of Consumer Insights, Retail Doctor Group The past year has really just continued down the path of major changes we’ve seen since the COVID-19 pandemic disrupted everything a few years ago. The pandemic...
How Effective Are Your Salespeople?

How Effective Are Your Salespeople?

The Retail Doctor Academy (Staff Writer) The noble art of retail selling is an area that is surprisingly often overlooked.   Fiction: Anyone can sell. Many retailers believe that every trained salesperson can engage the customer in a non-business approach, assess...