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2022 has been a rollercoaster for retail, with changes across all areas but none have been more significant than the changing consumer. Covid has led consumers to have higher expectations from retailers and brands, the rise of digital platforms has made it easier than...

Never has there been a more important time to understand current and future trends in consumer behaviour. Unlike 2022, the next year will be an unusual year. The challenges and trends we can expect to contend with include the Australian economy slowing down, rising...

By Josh Strutt Associate Director – Performance, Retail Doctor Group The Brand Experience In-store Retailers with value-creation mindsets are true challenger brands and provide customers with an experience that takes them way beyond the “seen it all before” feeling...

By Josh Strutt Associate Director – Performance, Retail Doctor Group “Price is what you pay, value is what you get” - Warren Buffet If you think your retail stores exist simply to “sell stuff”, you’re hanging on to a central mission that’s fast becoming old fashioned....

By Brian Walker CEO & Founder, Retail Doctor Group One of the biggest core concerns about the evolving customer is how we are going to market to the next generation. 10 years from now, it’s the millennials and the generation after them who are focused on a few key...

By Brian Walker CEO & Founder, Retail Doctor Group Back in the 1860s, H.G. Wells proposed that every University should have a department of futurology, and a few actually do today. Craig Rispin, Global Business Futurist, states: “A futurist is quite literally a...

By Brian Walker CEO & Founder, Retail Doctor Group By way of example, the growth of the Amazon Prime streaming model is critical to the success of their retail offer through a subscription and predictive model – others are following suit with entertainment, AI,...

By Peter Sheppard Senior Performance Consultant, Retail Doctor Group  Now added to all the traditional challenges of surviving and thriving in the business of retail, a whole new challenge has arisen for retail business owners and managers - How to attract and keep...

By Brian Walker CEO & Founder, Retail Doctor Group "Any sufficiently advanced technology is indistinguishable from magic" - Arthur C. Clarke (1) Have you noticed another transformation occurring in retail that perhaps is not quite as overt, although equally just...