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The retail landscape in Australia has faced numerous challenges in the 2023-2024 financial year, but the outlook for 2024-2025 appears more promising, according to Craig Woolford, Senior Research Analyst with MST Marquis. In a recent podcast discussion with Brian...

Get fit for Christmas with comprehensive training programs and role-playing exercises to boost confidence and prepare for customer interactions. Though Christmas is a traditional thing held near the very end of the year, in retail, preparations for it start mid-year...

The modern consumer demands convenience, and speed of fulfilment is at the heart of this expectation. When customers make a purchase, they want their products quickly, and any delay can lead to dissatisfaction and potential loss of future business. In an era where...

Why are only 20% of retail CEOs focusing on the in-store customer experience? Let's take a look at the 80/20 CEO opportunity in Australian retail that's being left on the table by retailers. It's time to put the customer experience at the heart of your retail strategy...

In today's fast-paced retail environment, the challenge of capturing and retaining customer attention has never been more critical. For high performing Australian retailers, Limbic personality profiling is the key to understanding the nuances of customer behaviour and...

In these uncertain times, one thing remains clear: understanding and responding to the needs of loyal Australian customers is the key to building a resilient, high-performance retail business. Key findings from our Customer Loyalty report indicate that 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗿𝗲...

This article on building customer-centric strategies in high-performance retail is a collaboration between 3 key divisions of Retail Doctor Group namely: Consumer Insights Division. Operations and Training Division. The Retail Doctor Academy online learning platform....

Do you know about the rational consumer? I bet you do! We grew up believing that the human being is a rational agent who makes decisions based on logic, objectivity, and analysis. Selling with Neuroscience tells a different story.   As retailers, we produced...

In today's volatile economic landscape, Australian retail CEOs face unprecedented challenges. However, by focusing on key areas of improvement, retailers can beat the odds - and the competition - to win loyalty that sustains business through tough economic times....