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You know you’re not anonymous on our site. We’re greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is. Jeff Bezos Just as Uber is a software company,...

Unless we tell stories about ourselves, which is all that theatre is, we’re in deep trouble. – Alan Rickman Each year, the global innovation awards winners through our international network, Ebeltoft, provide fascinating insights into the world of retailer ingenuity,...

If people like you, they’ll listen to you, but if they trust you, they’ll do business with you. Zig Ziglar With consumers now buying into brand experiences rather than individual retail channels, consumer trust has emerged as the currency you cannot trade. It is...

On scanning many job adverts over the years, one of the most descriptive words used in recruiting is “experienced”. Be it for sales staff or any other customer interface positions. While experience, no doubt has some merit, is it more important than looking for people...

Intelligence is the ability to adapt to change. Stephen Hawking Customer in control, technology fuelling the interaction capability, adaptatively retail tailoring the experience, global retailers showcasing their innovative models. As the Australasian member of...

“He needs to do something about those skinny legs. I’m going to make him do some squats. And then we’re going to make him do some biceps curls to beef up those scrawny little arms. But if he could only do something about putting some meat on his ideas.”  (on Barack...

When I was learning the required retail skills in the 70’s, 80’s and 90’s, they were quite different from today. If stock was 80 per cent correct and balanced, 80 per cent of locations were in the right place, 80 per cent of your customers were satisfied, this was the...

And has left you with no warning But it’s not always going To be this grey All things must pass All things must pass away George Harrison Greetings, I write this en-route to our global retail study meeting with Ebeltoft Group and to Shoptalk Europe, naturally enough...

“Well have you heard about the great crusade? We ran into millions, but nobody got paid.” These prophetic words to the Hunters and Collector’s famed song could well apply to one of the most critical inputs to speciality retail success. It’s always interesting to see...