What a fabulous, although daunting, experience this  Fit For Business diagnostic is  We have been in the retail industry for the past 15years and met many a retail guru along the way however this is something completely different.  We cannot commend Brian Walker (The Retail Doctor) enough on his expertise, professionalism and passion for retail. This is a man who knows what he is talking about!  We thoroughly recommend the Fit For Business diagnostic to any retailer looking to get fitter and lift their  sales and profits.

 Virginia Travaglini
Director
Jewelbox

Having been a surf retailer for some 18 years and having developed our “act” and store base with the growth of surf retail I was confident we were heading in the right direction. However the surf industry has changed rapidly in recent years and coupled with the current economic climate I wanted to make sure we really were fit for business so I enlisted the services of the Retail Doctor.

The Retail Doctor “Fit for Business” diagnostic program has given us a real once over and has highlighted a number of areas we needed to turn our attention to, the results will ensure that we are truly “Fit for Business” for today and tomorrow. The process gave us a fantastic insight into all the aspects of the retail delivery of our business and most importantly has given us a robust & implementable program. The follow up health checks and coaching have kept us on track with implementation and have been of great value.

This program adds great value to any business wanting to deliver greater results.

Anthony Wilson
Saltwater Wine Surf Centres

The Denim Enterprise Group has been working, with the Retail Doctor Pty Ltd with principal focus on the G Star brand. The Retail Doctor has worked with us in many areas of our strategic and operational delivery
through both the Fit For Business™ and Fit for Growth™ programs ensuring that we have a leading differentiated position in the retail marketplace underpinned with consistent  and replicable retail operations delivery.

Having a retail operations specialist that is able to add considerable value in so many aspects of our business is invaluable as we continue to build our retail presence
The Retail Doctor is a “how to” business whose diagnostic process produces robust, profitable and relevant solutions that are directly implement able. This ensure that our business isgrowing enhanced capability both now and into the future.

The Retail Doctor is a business that delivers solutions that are about action, creating value and sustainability. We are certainly fitter than when we started and look forward to the next phase of working with the Retail Doctor

Nick Hirons
Director
Denim Enterprises Pty Ltd

The nab bank has recently placed a large focus on its retail banking capability as a major strategic and service differentiator. To this end the nab has engaged the services of the Retail Doctor Pty Ltd to work with our internal teams as we evolve and refine the retail offer to our customers and to lead our journey towards the achievement of ‘the greatest shopping experience in retail banking’. The project deliverables have included:

• A thorough critique and review of current retail delivery
• Provision of a series of retail solutions that significantly enhance retail capability
• Greater cultural and retail capability alignment
• Enhanced retail branch design and format
• Integration of retail expertise to existing capability
• Development of a segmented retail format strategy

We are delighted with the contributions The Retail Doctor has brought to our project. Already we can see considerable added value through the evolution of the shop design and formats, a greater understanding of retail matrices, and the integration of both that is required to build an even more sustainable and leading retail banking channel. We continue to work with The Retail Doctor in its capacity as a project board advisor to the strategy implementation teams. 

Daniel Milentijevic
Manager Capital Works
National Australia Bank 

“The St George Illawarra Dragons Rugby League Football Club engaged the Retail Doctor to assist in developing a position on a number of important strategic decisions surrounding its retail distribution model.
It was critical for the Dragons that they were able to obtain suitable industry benchmarks, get an understanding of current market conditions and be able to utilize the Doctors incredible retail knowledge to assistin rating various options or scenarios.
Whilst there are a number of consultants around that may have been able to help with this project, having used multiple consultants across a number of industries, I can categorically say that none matched the ‘Doctors’ ability to truly empathise with our situation and engage my immediate team in a manner that ensured they were taken on a learning journey.
On completion of the project my team and the business as a whole had a significantly greater understanding of the key profit drivers in retail.
This is a true point of differentiation between the Retail Doctor and many other consulting organizations”.

Dirk Melton
Manager - Retail Customer Services
St George Illawarra Rugby League Football Club