What a fabulous, although daunting,
experience this Fit For Business diagnostic is We have been in the
retail industry for the past 15years and met many a retail guru along the way
however this is something completely different. We cannot commend Brian
Walker (The Retail Doctor) enough on his expertise, professionalism and passion
for retail. This is a man who knows what he is talking about! We
thoroughly recommend the Fit For Business diagnostic to any retailer looking to
get fitter and lift their sales and profits.
Virginia Travaglini Director Jewelbox
Saltwater Wine Surf Centres
Having been a surf retailer for some 18 years and having developed our “act” and store base with the growth of surf retail I was confident we were heading in the right direction. However the surf industry has changed rapidly in recent years and coupled with the current economic climate I wanted to make sure we really were fit for business so I enlisted the services of the Retail Doctor.
The Retail Doctor “Fit for Business” diagnostic program has given us a real once over and has highlighted a number of areas we needed to turn our attention to, the results will ensure that we are truly “Fit for Business” for today and tomorrow. The process gave us a fantastic insight into all the aspects of the retail delivery of our business and most importantly has given us a robust & implementable program. The follow up health checks and coaching have kept us on track with implementation and have been of great value.
This program adds great value to any business wanting to deliver greater results.
Anthony Wilson Saltwater Wine Surf Centres
Leading Edge Golf retailing
I like to think of the Retail Doctor as "Changing the Face of Golf Retailing" with the expertise of the Retail Doctor’s “Fit for Business” diagnostic golf professional shop retailing is on the move. Brian has taken time to discover a new strategy and approach in retailing and as been able to provide the tools and solutions for an outcome to succeed in Golf Retailing. Many companies have tried and simply failed on delivery of a robust strategy in Golf Retail. Encompassing differentiation, planning, Information technology, merchandising employment productivity and impactful customer service delivery, The Retail Doctor has built a platform for the modern Golf Retailer now to take advantage from.We will continue to work with the Retail Doctor to provide the best available expertise for our members
Darren Delacy
General Manager
Leading Edge Golf
GStar
The Denim Enterprise Group has been working, with the Retail Doctor Pty Ltd with principal focus on the G Star brand. The Retail Doctor has worked with us in many areas of our strategic and operational delivery
through both the Fit For Business™ and Fit for Growth™ programs ensuring that we have a leading differentiated position in the retail marketplace underpinned with consistent and replicable retail operations delivery.
Having a retail operations specialist that is able to add considerable value in so many aspects of our business is invaluable as we continue to build our retail presence
The Retail Doctor is a “how to” business whose diagnostic process produces robust, profitable and relevant solutions that are directly implement able. This ensure that our business isgrowing enhanced capability both now and into the future.
The Retail Doctor is a business that delivers solutions that are about action, creating value and sustainability. We are certainly fitter than when we started and look forward to the next phase of working with the Retail Doctor
Nick Hirons
Director
Denim Enterprises Pty Ltd
NAB
The nab bank has placed a large focus on its’ retail banking ca
The nab
bank has recently placed a large focus on its retail banking
capability as a major strategic and service differentiator. To this
end the nab has engaged the services of the Retail Doctor Pty Ltd to
work with our internal teams as we evolve and refine the retail offer
to our customers and to lead our journey towards the achievement of
‘the greatest shopping experience in retail banking’. The project deliverables have included:
A
thorough critique and review of current retail delivery
Provision
of a series of retail solutions that significantly enhance retail capability
Greater
cultural and retail capability alignment
Enhanced
retail branch design and format
Integration
of retail expertise to existing capability
Development
of a segmented retail format strategy
We are
delighted with the contributions The Retail Doctor has brought to our
project. Already we can see considerable added value through the
evolution of the shop design and formats, a greater understanding of
retail matrices, and the integration of both that is required to
build an even more sustainable and leading retail banking channel.
We continue to work with The Retail Doctor in its capacity as a project
board advisor to the strategy implementation teams.
Daniel
Milentijevic Manager
Capital Works National
Australia Bank
St.George Illawarra
“The St George Illawarra Dragons Rugby League Football Club engaged the Retail Doctor to assist in developing a position on a number of important strategic decisions surrounding its retail distribution model.
It was critical for the Dragons that they were able to obtain suitable industry benchmarks, get an understanding of current market conditions and be able to utilize the Doctors incredible retail knowledge to assistin rating various options or scenarios.
Whilst there are a number of consultants around that may have been able to help with this project, having used multiple consultants across a number of industries, I can categorically say that none matched the ‘Doctors’ ability to truly empathise with our situation and engage my immediate team in a manner that ensured they were taken on a learning journey.
On completion of the project my team and the business as a whole had a significantly greater understanding of the key profit drivers in retail.
This is a true point of differentiation between the Retail Doctor and many other consulting organizations”.
Dirk Melton Manager - Retail Customer Services St George Illawarra Rugby League Football Club