Brian Walker speaks with Robert Sztar on ‘The Transpharmation Show’.
The discussion includes:
- What is Business Fitness Retail?
- The challenges and fast paced nature of changes in retail
- The rise of digital and the concept of a customer being in touch with a retailer 24/7
- Classic challenges of the physical store, online & social media – the notion of interconnectivity
- The role of the physical store in Pharmacy – the importance of having a tactile relationship with a brand
- Customer touch points within the Pharmacy Industry
- Trends within the Pharmacy Industry