Increase the consistency of retail delivery with a retail operations manual

Customised to your business, these programs and manuals ensure all processes and procedures are communicated to all stakeholders consistently and accurately, resulting in a higher business value potential.

Our retail operations manuals include all elements of the retail business to enable the effective and consistent delivery of the retail offer instore.

Some topics include:

  • company profile and culture
  • daily operations
  • customer service standards
  • daily, weekly and monthly checklists
  • housekeeping standards
  • visual merchandising
  • safe work practices and OHS
  • staff recruitment, induction and training
  • staff code of conduct

To enquire about our operations manuals and programs, contact us today.

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