As we start to immerse ourselves in the digital stratosphere, we look to the use of technology to power how we engage with customers. This is a continuation of our work in understanding what the future of consumer behaviour in retail will be like. In this session, join Brian Walker, CEO Retail Doctor Group, and special guest Jason Greenwood as we unpack the latest concept of the metaverse – what it is, what it means for you and how it can power the experience of your customers.