Brian Walker, CEO of Retail Doctor Group speaks with Ross Greenwood – Money News on Radio 2GB 19/03/15
Brian speaks of the challenges Myer are facing within a rapidly changing retail industry.
- The role of the physical store regarding customer service
- The reality of new technologies
- The importance of knowledgeable service assistants with relationship skills
- The increase in customer knowledge and pre-researching
- Price Harmonisation
Listen to the full audio below: