Brian Walker, CEO of Retail Doctor Group speaks with Ross Greenwood – Money News on Radio 2GB  19/03/15

Brian speaks of the challenges Myer are facing within a rapidly changing retail industry.

Topics include:

  • The role of the physical store regarding customer service
  • The reality of new technologies
  • The importance of knowledgeable service assistants with relationship skills
  • The increase in customer knowledge and pre-researching
  • Price Harmonisation

Listen to the full audio below: