“How technology has empowered retailers to do things differently” This year, the National Retail Association is pleased to be releasing an online learning system to help retailers develop strategies to reach online consumers. Self-directed, easy to use modules covering topics such as selling online, cloud, customer support, telework and more, will give retailers access to a practical, free resource to help them build their online and technological capability. Retail Doctor Group are proud to be partnering on this project to present a series of video case studies that highlight retail best practise trends and examples from around the world. In the first case study for the NRA Digital Business Kit – Connecting Retail, Brian Walker, CEO & Founder of Retail Doctor Group discusses “How technology has empowered retailers to do things differently”. Topics include:

  • Omni-channel retailing
  • Personalisation/Customisation
  • Mobile commerce

Brian illustrates these trends in action through the following innovative retail examples:

  • Top3 by Design
  • Joe Button
  • Shoes of Prey
  • Hointer