Strategy & operational alignment for growth positioning, point of difference, business replication capability.
Your key business goals/project deliverables.
Integrated communication channels, message on brand.
Customer satisfaction and service / compliance.
Metrics, alignment to strategy, capability and KPI's.
Working capital performance and ratio returns.
Interpreting financials vs industry benchmarks.
Impact and relevance of in-store experience (based on store visits).
Omni Channel Mix
Identify your ideal mix of channels to market.
✓ Financial analysis – identifying performance against sector benchmarks
✓ Human resource structures – capability and culture to change
✓ Retail strategy articulation to date
✓ Tactical implementation plans
✓ Business performance reporting
✓ Store presentation
✓ Digital in-store integration
✓ Assessment of consumer touch points during this process including marketing, advertising, and external customer contribution
✓ Internal strategy alignment, social and economic purpose
✓ Retail Benchmarks