Brian Walker - Founder & CEO

/Brian Walker - Founder & CEO

About Brian Walker - Founder & CEO

As Founder and CEO of Retail Doctor Group, Brian Walker specialises in the development and transformation of retail strategy into increased asset performance. Contact Brian Walker brian@retaildoctor.com.au or +61 2 9460 2882

Digital mythbusters for retailers

If there’s something strange in your neighbourhood.Who ya gonna call? Ghostbusters! (Mythbusters). Where is digital truly changing the way in which we retail to date and what are the greatest disruptions likely to occur in [...]

Boards of today and tomorrow

Agility is fundamental to leading a team through times of change. Sandra E. Peterson Boards stepping in, CEOs being replaced, impatience with results all lead me to wonder whether the role of the board has [...]

Gaining your unfair advantage

An organisation’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. Jack Welch Downsizing, resizing, vertically integrating or whatever term you wish to use in describing the recent market [...]

“You talking to me?”

We’re so complex; we’re mysteries to ourselves; we’re difficult to each other. And then storytelling reminds us we’re all the same. Brad Pitt Good entertainment be it movies, theatre, music or even sport is storytelling. [...]

Is slow trade self-inflicted?

Do you measure your success rate in quiet times and if so against what? How intensely is your investment in retail working in the post Christmas period? There are many measures that can be applied [...]

Retail predictions for 2018

Prediction is very difficult, especially if it’s about the future. Niels Bohr Happy New Year to our readers, clients, colleagues and friends of the Retail Doctor Group Community Each year we begin our series of blogs [...]

How will your customers react to the launch of Amazon in Australia?

“If you don’t like something, change it. If you can’t change it, change your attitude.” Maya Angelou The Amazon juggernaut is coming to change Australian retail…or so they say. There is also lots of conjecture [...]

How well do you understand your millennial consumer?

We have recently conducted research, with our global partners, Ebeltoft Group, into the shopping behaviours of Australian millennials.   For a few years, we have seen many retailers struggle to connect with millennials for a number of reasons. Many have found themselves distracted [...]

Should you leave customer care to the least trained staff?

The golden rule for every business man is this: “Put yourself in your customer’s place.” – Orison Swett Marden I know, I get it, it’s November and we need to get staff on board for [...]

From acorns to icons – lessons in change leadership

I‘ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou Last week, Retail Doctor Group hosted some [...]