Brian Walker - Founder & CEO

/Brian Walker - Founder & CEO

About Brian Walker - Founder & CEO

As Founder and CEO of Retail Doctor Group, Brian Walker specialises in the development and transformation of retail strategy into increased asset performance. Contact Brian Walker brian@retaildoctor.com.au or +61 2 9460 2882

“You talking to me?”

We’re so complex; we’re mysteries to ourselves; we’re difficult to each other. And then storytelling reminds us we’re all the same. Brad Pitt Good entertainment be it movies, theatre, music or even sport is storytelling. [...]

Is slow trade self-inflicted?

Do you measure your success rate in quiet times and if so against what? How intensely is your investment in retail working in the post Christmas period? There are many measures that can be applied [...]

Retail predictions for 2018

Prediction is very difficult, especially if it’s about the future. Niels Bohr Happy New Year to our readers, clients, colleagues and friends of the Retail Doctor Group Community Each year we begin our series of blogs [...]

How will your customers react to the launch of Amazon in Australia?

“If you don’t like something, change it. If you can’t change it, change your attitude.” Maya Angelou The Amazon juggernaut is coming to change Australian retail…or so they say. There is also lots of conjecture [...]

How well do you understand your millennial consumer?

We have recently conducted research, with our global partners, Ebeltoft Group, into the shopping behaviours of Australian millennials.   For a few years, we have seen many retailers struggle to connect with millennials for a number of reasons. Many have found themselves distracted [...]

Should you leave customer care to the least trained staff?

The golden rule for every business man is this: “Put yourself in your customer’s place.” – Orison Swett Marden I know, I get it, it’s November and we need to get staff on board for [...]

From acorns to icons – lessons in change leadership

I‘ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou Last week, Retail Doctor Group hosted some [...]

In search of Retail’s Holy Grail How to discover greater profits in business

“Well have you heard about the great crusade? We ran into millions, but nobody got paid.” These prophetic words to the Hunters and Collector’s famed song could well apply to one of the most critical [...]

All things must pass – the inevitable rise and fall of brands

And has left you with no warning But it’s not always going To be this grey All things must pass All things must pass away George Harrison Greetings, I write this en-route to our global [...]

Is being 80 per cent ‘fit for business’ enough in today’s competitive world?

When I was learning the required retail skills in the 70’s, 80’s and 90’s, they were quite different from today. If stock was 80 per cent correct and balanced, 80 per cent of locations were [...]