Brian Walker - Founder & CEO

/Brian Walker - Founder & CEO

About Brian Walker - Founder & CEO

As Founder and CEO of Retail Doctor Group, Brian Walker specialises in the development and transformation of retail strategy into increased asset performance. Contact Brian Walker or +61 2 9460 2882

How to breed innovation

“Most of us understand that innovation is enormously important. It’s the only insurance against irrelevance. It’s the only guarantee of long-term customer loyalty. It’s the only strategy for out-performing a dismal economy.”- Gary Hamel The [...]

Leading the customer experience at the edge

“The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man”. So wrote George Bernard Shaw. Great retail [...]

Why underinvestment is hurting Australian retail

Investment in space stimulates society, it stimulates it economically, it stimulates it intellectually, and it gives us all passion. Bill Nye Walk into any regional shopping centre or high street and you will see that [...]

Building the right Growth Model

Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different. Michael Porter It’s no secret that consumers are armed, promiscuous (largely) and well-informed – increasingly favouring quality of offer over the size [...]

The State of Play in Digital Retail Today

It has been a pretty challenging period recently for many of our nation’s retail CEOs, with consumer spending weathering through some tougher times. And yet the speed of change in consumer behaviour continues to accelerate with [...]

Amazon – it’s a Prime affair

“Our society distributes itself into barbarians, philistines and populace; and America is just ourselves with the barbarians quite left out, and the populace nearly.” Matthew Arnold Isn’t it remarkable that pending retail IPOs from businesses [...]

Building award-winning retail

Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow. -William Pollard Today, I am pleased to announce the launch of [...]

Longer boats are arriving and who manned the light house?

Longer boats are coming to win us  They’re coming to win us, they’re coming to win us  Longer boats are coming to win us  Hold on to the shore, they’ll be taking the key from [...]

Bricks and mortar is the heart and soul

“Customer experience is the next competitive battleground.  It’s where businesses are won or lost.”  -Tom Knighton Ever wonder why we still do what we have always done for the same or similar result? More important [...]

Big W deemed ‘work in progress’ by Woolworths Group CEO

A RETAIL expert says Woolies’ supermarket war with Coles and its failing Masters stores is the root of its spectacular Big W’s fall in fortunes. Woolworths Group chief executive Brad Banducci admitted this week it [...]