Monthly Archive for: ‘April, 2021’

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The emotional customer journey

By Joshua Strutt Strategy Analyst, Retail Doctor Group The ultimate goal for retailers is to understand what goes on in the mind of a consumer, however the truth is, to win the retail customer you have to win their mind and their heart in order to transform them from shopper to customer This means you need to gain an appreciation …

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Who is your “Average” consumer?

By Anastasia Lloyd-Wallis Head of Insights, Retail Doctor Group How would you feel if someone described you as ‘average’?  There’s something about that word that doesn’t make you feel special, does it?  In fact, it makes you feel like you’re blending in with the crowd. Ordinary. Unexceptional. Well, it goes without saying. You’re unique. You’re individual – one of a kind. And the …

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Winners of the Australian Retail Innovators 2021

Outstanding retail innovation has lead the following retailers to be announced as winners at the Australian Retail Innovators 2021 award breakfast held on Tuesday morning. The annual Australian Retail Innovators showcases retailers who are outstanding in their approach to innovation and out-of-the-box thinking across six categories. An international panel of retail experts were invited to select winners from a finalist …

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Australian Retail Innovators 2021

The Best of the Best in Australian Retail Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2021 Australian Retail Innovators Whitepaper. We showcase noteworthy retailers, large or small, who are outstanding in their approach to innovation and out-of-the-box thinking in the following categories: Customer Experience Customer centricity is at the heart …

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The paradox of customer service

By Joshua Strutt Strategy Analyst, Retail Doctor Group Is there nothing better than hearing retailers talk about the new age of the customer? Developing their loyalty programs and of course the golden implementation tactic that is enhancing their customer relationship management platforms. We think back 10+ years ago when business started to figure out this vision apparent, but in this …

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Be the first to hear who the winners are

The Australian Retail Innovators 2021 Award Ceremony is now less than a week away. This year’s international panel of retail experts are judging the very best performers in Australian retail over 6 categories, and the results will be announced live at the award ceremony. We are delighted to announce Craig Rispin will be joining us as a guest speaker for the awards breakfast. …

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