Monthly Archive for: ‘October, 2020’
How has COVID-19 affected Australian consumer behaviour?
1 in 5 customers have used click and collect in the last month. 26% now prefer to shop online. What does this mean for the future of retail? For the first few months of the pandemic, we saw consumers become cautious and buying behaviour reduced to the essentials (and copious amounts of toilet roll). We then saw a surge in consumer spending since …
Read MoreThe inertia principle or what it takes to deliver real change
“The reason men oppose progress is not that they hate progress, but that they love inertia.” Elbert Hubbard. “The tendency of an object to resist changes in its state of motion varies with mass. Mass is that quantity that is solely dependent upon the inertia of an object. The more inertia that an object has, the more mass that it has. A more massive object has …
Read MoreHow to implement an effective Click & Collect model in your business
More customers are turning to online shopping, which is why its crucial for retailers to rethink and refine their ‘Click & Collect’ strategy. Our RDG Insights Division research shows that the average percentage of online retail sales will increase to 15% by the end of 2020, compared with the 2019 figure of 10%. Due to this growth in demand, Retail Doctor …
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