Monthly Archive for: ‘April, 2018’

20

Why underinvestment is hurting Australian retail

Investment in space stimulates society, it stimulates it economically, it stimulates it intellectually, and it gives us all passion. Bill Nye Walk into any regional shopping centre or high street and you will see that some of Australian mid-market speciality retail is in a malaise. These retailers are faced by increased competition, a technology-using customer who is more promiscuous than …

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19

Leading the customer experience at the edge

“The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man”. So wrote George Bernard Shaw. Great retail shop design, formats, digital integration and sensory experiences are all outputs. Outputs of a well crafted insightful retail strategy. And it’s our designers who are …

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18 1

How to breed innovation

“Most of us understand that innovation is enormously important. It’s the only insurance against irrelevance. It’s the only guarantee of long-term customer loyalty. It’s the only strategy for out-performing a dismal economy.”- Gary Hamel The buzz word of 2017 is innovation, can’t seem to tune into some business dialogue somewhere without the word innovation appearing, A truly laudable board and …

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17

Disruptors Rule – The Rise of Re Commerce

The reason why it is so difficult for existing firms to capitalize on disruptive innovations is that their processes and their business model that make them good at the existing business actually make them bad at competing for the disruption. – Clayton Christensen Perhaps Clayton’s Christensen’s insights into disruption can apply to some of our retailers? Could it be argued …

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16

The changing skill sets to be a retailer

You know you’re not anonymous on our site. We’re greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is. Jeff Bezos Just as Uber is a software company, Amazon is a tech company. So are Google and Facebook. It just so happens …

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15

Decathlon Connect – the theatre of retail

Unless we tell stories about ourselves, which is all that theatre is, we’re in deep trouble. – Alan Rickman Each year, the global innovation awards winners through our international network, Ebeltoft, provide fascinating insights into the world of retailer ingenuity, adaptation and innovation. One of the innovation finalists, Decathlon, is a great example of enabling interaction with its customers, through its …

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14

How to build your brand’s trust economy

If people like you, they’ll listen to you, but if they trust you, they’ll do business with you. Zig Ziglar With consumers now buying into brand experiences rather than individual retail channels, consumer trust has emerged as the currency you cannot trade. It is amazing that in a world of transactions and online noise that “trust” as a keenly preserved …

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13

Attitude before experience when recruiting for sales personnel

On scanning many job adverts over the years, one of the most descriptive words used in recruiting is “experienced”. Be it for sales staff or any other customer interface positions. While experience, no doubt has some merit, is it more important than looking for people with the right attitude? I have seldom walked out of a retail business and said, …

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12

Are your stores fit for business…or are they the same old vanilla?

Having been in retail for many decades, I cannot help but visit stores and consume retail, even when not officially working. On a recent trip to South Africa I was therefore compelled to see the new developments in Johannesburg, (Mall of Africa) Pretoria (Menlyn Park) and Durban (Umhlanga). These are all major new retail developments in a country known for …

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11

Vita Mojo – The Seamless Experience

Intelligence is the ability to adapt to change. Stephen Hawking Customer in control, technology fuelling the interaction capability, adaptatively retail tailoring the experience, global retailers showcasing their innovative models. As the Australasian member of Ebeltoft Group, we bring to you another of this year’s ’s Retail Innovations 12 worldwide finalists, Vita Mojo. This London based take away restaurant are a …

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