Training

Our focus in training is similar to our focus in consulting, we build and deliver customised ‘fitness’ solutions in retail training that ensure attendees, both on line and through physical interaction, receive the very best practice in contemporary retailing and management practices.
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Operations Manuals

The building of an independent business that is not reliant upon the owner/manager is an important ‘fitness’ indicator and is fundamental to a higher value business. We build complete and customised operating manuals and systems for clients to assist them to operate with greater self regulation.
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Mystery Shopping

Mystery Shopping is a successful tool to understand both the customer “moment of truth” and to indicate the effectiveness of training, retail experience and compliance. Our programs are customised to specific ‘fitness’ outcomes and we meet regularly with our clients to continually refine and deliver an exceptional program for their business. Each cycle (wave) comes with a Doctor’s diagnosis of results against targets coupled with focus areas for training.
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Professional Speaking

Brian Walker’s presentations are highly motivational, information-rich and very entertaining. His wealth of retail business knowledge is teamed up with his down-to-earth communication style. Attendees of The Retail Doctor’s® presentations take away insightful information they can quickly and easily implement into their businesses to drive greater operating returns.
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Executive Coaching

The Retail Doctor offers executive coaching at General Manager CEO level or for regional managers clearly earmarked for advancement. These one on one “fitness” programs are tailored against clearly nominated and assessed development objectives.
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