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Multi channel retailing and connecting with customers is more important today than ever before. The development of new technologies and methods of distribution and the emergence of social media channels have meant that we now have many new ways to connect with our all important customers. If you are not a connected retailer you will be left behind.
This breakfast seminar will draw on current global and local best practise and will explore:
1. Understanding global trends in multi channel connected retailing.
2. How to position your business for success.
3. How to maximise operating results in this ‘brave new world.’
Ross McDonald, Head of Retail & Consumer Products, Google AustraliaAs head of Retail & Consumer Products, Ross McDonald has a deep understanding of consumer behaviours and consumer interactions with retailers. Ross has instigated a number of important and valuable research programs regarding shopper behaviour and he will share his findings with us. Based on these critical empirical findings, Ross will highlight the importance of multi channel retailing to today’s retailer.
Brian Walker, Managing Director, The Retail Doctor Group®Brian Walker is founder and managing director of Australasia’s leading specialist consulting company specialising in multi channel retail, franchise retail and service formats.
Brian will share some key insights around:
-The commercial benefits of multi channel retailing
-How retailers should be responding to a new order of retailing
-Global retail best practise
-Connecting with your customer 24/7
-Effective methods of delivering your multi channel offer
Iggy Pintado, CEO &Chief Networking Officer, ConnectGenIggy Pintado is an accomplished business leader, executive, coach, speaker and author. He is an internationally recognised connection technology expert and a dedicated observer of societal and business models and patterns. Iggy will show how online networking can be smartly leveraged to create potential social and business opportunities. Delivered in a practical and interactive style, this presentation is guaranteed to provide insights and ideas on how to be best positioned in an increasingly connected business world by taking advantage of the Online Networking Opportunity.
| 7.30am |
Registration/Breakfast |
| 8.00-8.10am |
Welcome (MC) |
| 8.10-8.40am |
Ross McDonald, Google Australia |
| 8.40-9.10am |
Brian Walker, The Retail Doctor Group |
| 9.10-9.30am |
Iggy Pintado, ConnectGen |
| 9.30-9.40am |
Thankyou and Close (MC) |

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| Sydney | Melbourne |
| The Tea Room QVB Level 3, North End, Queen Victoria Building 455 George Street, Sydney NSW 2000 |
The River Room |
Single Ticket $39.50
Group Booking (Table of 10) $350
Registration for this event is now closed. Please contact Louise Davis on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 02 9460 2882 for more information on this event.
The breakfast last week was fantastic. Both Julie and I are very excited about introducing the big wide world of social media to the newsagency channel so it was great to hear three excellent presentations that focused on this topic alone. We received positive feedback from our newsagents who we brought along and they each went back to their stores thinking about how they can incorporate social media strategies into their business. Being my first Retail Doctor breakfast I was impressed with the format and particularly liked that you themed the morning and focused on one area. A great event for any retailer looking to take their business to the next level.
Claire Thomas, Trade Marketing Communications Executive
Connections with ACP Magazines (attended the Sydney event along with a table of clients)
An exceptional event featuring brilliant speakers, great interaction, and excellent organisation. Exactly what we have come to expect from The Retail Doctor!
Mark Fletcher, Director
Shopworks Science (attended the Melbourne event)
Thankyou for a highly informative and beneficial seminar yesterday at the QVB.
Elizabeth Krop, Retail and Distribution Manager NSW
St Vincent de Paul Societ(attended the Sydney event)
I wanted to drop you a quick note to say thanks for this mornings breakfast seminar. Great speakers on a hot topic for many retailers that are just not sure how to get connected. I look forward to future opportunities to attend other events you hold.
John Garrido, Director
Performance Integrity