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Customer Connectivity - 2010 and Beyond

Learn how to connect with today’s customer and how to keep them loyal to you and your brand now and into the future. 

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EVENT 

TITLE:
The Connected Retailer
WHEN:
10.03.2010 - 17.03.2010
WHERE:
Sydney & Melbourne -
Category:
'Fit for Business' Breakfast Series

DESCRIPTION

The Retail Doctor Group with appreciation to our event partner Google are delighted to invite you to the next in our series of ‘Fit for Business™’ breakfast events, ‘The Connected Retailer.’

Multi channel retailing and connecting with customers is more important today than ever before. The development of new technologies and methods of distribution and the emergence of social media channels have meant that we now have many new ways to connect with our all important customers. If you are not a connected retailer you will be left behind.

This breakfast seminar will draw on current global and local best practise and will explore:

1. Understanding global trends in multi channel connected retailing.

2. How to position your business for success.

3. How to maximise operating results in this ‘brave new world.’

SPEAKERS

Ross-McDonald-webRoss McDonald, Head of Retail & Consumer Products, Google Australia

As head of Retail & Consumer Products, Ross McDonald has a deep understanding of consumer behaviours and consumer interactions with retailers. Ross has instigated a number of important and valuable research programs regarding shopper behaviour and he will share his findings with us. Based on these critical empirical findings, Ross will highlight the importance of multi channel retailing to today’s retailer.

 

 

Brian-Walker-Retail-Doctor-WebBrian Walker, Managing Director, The Retail Doctor Group®

Brian Walker is founder and managing director of Australasia’s leading specialist consulting company specialising in multi channel retail, franchise retail and service formats.
Brian will share some key insights around:

-The commercial benefits of multi channel retailing
-How retailers should be responding to a new order of retailing
-Global retail best practise
-Connecting with your customer 24/7
-Effective methods of delivering your multi channel offer

 Iggy_PintadoIggy Pintado, CEO &Chief Networking Officer, ConnectGen

Iggy Pintado is an accomplished business leader, executive, coach, speaker and author. He is an internationally recognised connection technology expert and a dedicated observer of societal and business models and patterns. Iggy will show how online networking can be smartly leveraged to create potential social and business opportunities. Delivered in a practical and interactive style, this presentation is guaranteed to provide insights and ideas on how to be best positioned in an increasingly connected business world by taking advantage of the Online Networking Opportunity.

 

 

AGENDA

7.30am

Registration/Breakfast

8.00-8.10am

Welcome (MC)

8.10-8.40am

Ross McDonald, Google Australia

8.40-9.10am

Brian Walker, The Retail Doctor Group

9.10-9.30am

Iggy Pintado, ConnectGen

9.30-9.40am

Thankyou and Close (MC)

PROUDLY SPONSORED BY

retail-doctor-google-web

 

 

 

 Oracle

VENUE

Sydney Melbourne
The Tea Room QVB
Level 3, North End, Queen Victoria Building
455 George Street, Sydney NSW 2000

The River Room
Crown Melbourne
8 Whiteman St, Southbank VIC 3006

 

INVESTMENT

Single Ticket $39.50
Group Booking (Table of 10) $350

Registration for this event is now closed. Please contact Louise Davis on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 02 9460 2882 for more information on this event.

ENDORSEMENTS

The breakfast last week was fantastic. Both Julie and I are very excited about introducing the big wide world of social media to the newsagency channel so it was great to hear three excellent presentations that focused on this topic alone. We received positive feedback from our newsagents who we brought along and they each went back to their stores thinking about how they can incorporate social media strategies into their business. Being my first Retail Doctor breakfast I was impressed with the format and particularly liked that you themed the morning and focused on one area. A great event for any retailer looking to take their business to the next level.
Claire Thomas, Trade Marketing Communications Executive
Connections with ACP Magazines (attended the Sydney event along with a table of clients)

An exceptional event featuring brilliant speakers, great interaction, and excellent organisation.  Exactly what we have come to expect from The Retail Doctor!
Mark Fletcher, Director
Shopworks Science (attended the Melbourne event)

Thankyou for a highly informative and beneficial seminar yesterday at the QVB.
Elizabeth Krop, Retail and Distribution Manager NSW 
St Vincent de Paul Societ(attended the Sydney event)

I wanted to drop you a quick note to say thanks for this mornings breakfast seminar. Great speakers on a hot topic for many retailers that are just not sure how to get connected. I look forward to future opportunities to attend other events you hold.
John Garrido, Director
Performance Integrity

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Speaker Endorsement

Shopworks Science
An exceptional event featuring brilliant speakers, great interaction, and excellent organisation.  Exactly what we have come to expect from The Retail Doctor!...

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