Stage 1 is to build a strong retail operational platform or foundation and as such be Fit for Business™. This includes all operational systems being in place to ensure that the maximum probability of delivering a profitable product to a loyal customer is in place.
Retail Doctor™ Pty Ltd has developed a series of proprietary diagnostic modules that measure the effectiveness (or fitness) of the operational delivery in store against the strategic intent of the business. These modules include:-
Operations evaluation program
Visual impact program
Standards and Measurement system
Customer connection evaluation
Selling system evaluation
Service and scorecard system
Marketing and advertising appraisal system
Training delivery program
Fiscal physical
Margin Matrix (Category Cardio™)
Productivity Matrix program (place,product,people & process)
Retail Human Resources systems
Retail administration and documentation (including operational manuals & all documentation)
Retail reporting & standards systems
Retail compliance systems
Site evaluation system.
A full diagnostic is conducted on the business which utilizes these modules in measuring the gap between client retail strategy and actual operational performance.
