We utilise the Customer Connection Programme to lift our clients' results, through actively linking the programme KPIs in service to the shopper feedback.
This method of “raising the bar” makes this program far more meaningful as a driver of change through the creation of sustainable retail, as distinct from merely reporting on historical service results.
We provide you with your own secure login with online access to your results.
The key to successfully implementing a Mystery shopper program is about linking the program to the outcomes our clients need to achieve. We offer the Retail Doctor® Mystery Shopper© Program (Customer Connection) to our clients, not as a reporting tool as such, rather as a means of ensuring the implementation steps, in the Fit for Business™ and Fit for Growth modules continue to drive exceptional and consistent customer service.
