The Retail Doctor™ has played an integral role in building up the Herringbone retail team performance. It has provided us with retail and training framework that is customised to our individual business and that is based upon measurable individual results. Our staff have appreciated the obvious investment we have made in them as well as understood and implemented the new theories and systems within their stores.
As a result we have seen immediate positive results.
As the Managing Director of Herringbone I feel a great sense of achievement knowing that my retail business is becoming 'fitter' with each day and I thank The Retail Doctor®™ for providing us with the tools and training programs to realise this aim.
For any retail business that wants to at least 'measure their fitness and build a better business.'
The Retail Doctor®™ is essential.
John Mutton Managing Director Herringbone
Next Byte (NSW) Pty Ltd
The Retail Doctor™ provided an independent view of our business from a variety of perspectives and provided some excellent suggestions for solutions to some of our problems and ideas as to how we may be able to improve the business.
Even further, The Retail Doctor™ was able to solve our largest challenge, that of resourcing any significant changes that needed to be made.
We continue to work with the Retail Doctor™ and look forward to their ongoing input into our business as we develop and strive to be a "best of breed" retailer.
Crawford Giles Managing Director Next Byte (NSW) Pty Ltd
Glassons / Hallensteins
We engaged the services of the Retail Doctor™ to both diagnose and improve our existing retail operations for our Australian business with particular emphasis on increasing productivity of our processes and building our retail sales framework.
The Retail Doctor’s insights provided considerable value to our business and we are delighted with the results achieved.
We continue to engage the Retail Doctor™ services for both our Australian and New Zealand businesses.
Cliff Kinraid Group Managing Director Glassons / Hallensteinss
Global Brands
The Retail Doctor™ provides us with the discipline.
In pure deliverables the Retail Doctor can be as prolific as we need – from creating license documentation including compliance standards and KPIs, operations manuals, visual merchandising guidelines, marketing & promotions manuals, product knowledge manuals, evaluation formats, retail selling & management training kits and reporting systems.
His approach is not an off-the-shelf-one-size-fits-all delivery, rather that the outputs are really an outcome of really and truly understanding the objectives of our retail business approach, getting a feel for what the market is already doing / where it is going - and ‘prescribing’ solutions to effect increased performance.
Peter Larum Marketing Manager Global Brand
RPM Communications
In my capacity as a retail marketing strategy and creative director I have seen many business models over the years that purport to add value to retail brands.
One of the more innovative businesses contributing to the overall health of the retail category is The Retail Doctor.
I first came in contact with the Retail Doctor during the mid 90’s when I was Managing Director of George Patterson Bates, AdTown agency, charged with the creative direction of the Optus retail channels and he was a Manager of the national retail channel and client contact within the telco.
Since those days our respective career paths have changed, now some 8 or 9 years later I find myself involved with a number of Clients who also happen to be Clients of The Retail Doctor.
I am not only impressed with the robust nature of proprietary tools which The Retail Doctor prescribes but in witnessing that the outcomes and benefits of the recommendations are virtually instantaneous within the retail ‘patient’s’ business.
A truism of retail is ‘speed to market’ - my observations are that The Retail Doctor delivers similar ‘speed’ to greater efficiencies and beneficial outcomes for all who buy into The Retail Doctor ‘Fit for Business™’ process.
Graeme Gladman Managing Director RPM Communications
Gloria Jean's Coffees
As the Head of Operations of Gloria Jeans Coffees it is essential to be always looking at new ways to develop our team of high level Operations Managers.
We recently made the decision to use the Retail Doctor Pty Ltd to assist in the diagnosis of our unit trading performance and in turn development and training of the team with a key focus to improve the team’s ability to address the key issues that are preventing stores from achieving their full potential.
We have now developed a very solid business recovery program.
The Retail Doctor is continuing to bring fresh insights to the team and he encourages them to draw on his extensive retail background, including landlord negotiations.
To date the program has received very positive responses from the team
Neil Gill Head of Operations Gloria Jean's Coffees
The Retail Doctor™ has played an integral role in building up the Herringbone retail team performance. It has provided us with retail and training framework that is customised to our individual business and that is based upon measurable individual results. Our staff have appreciated the obvious investment we have made in them as well as understood and implemented the new theories and systems within their stores. 
The Retail Doctor™ provided an independent view of our business from a variety of perspectives and provided some excellent suggestions for solutions to some of our problems and ideas as to how we may be able to improve the business. 
We engaged the services of the Retail Doctor™ to both diagnose and improve our existing retail operations for our Australian business with particular emphasis on increasing productivity of our processes and building our retail sales framework. 
The Retail Doctor™ provides us with the discipline. 
In my capacity as a retail marketing strategy and creative director I have seen many business models over the years that purport to add value to retail brands. 
As the Head of Operations of Gloria Jeans Coffees it is essential to be always looking at new ways to develop our team of high level Operations Managers.