Have you heard the one about the unhappy customer who actually told you that they had just received a poor customer service experience and typically told you at a barbeque or social event where there were plenty of people listening?

Have you ever stood at a retail sales counter and actually had to move the clutter away in order to pass your credit card or cash to the salesperson? This is the counter encounter that we see increasingly in retail today.

Of critical importance to our retailers is the ability to manage their typically single largest investment in inventory.
This week I thought that I would share some of the Key areas that we look at when assessing the fitness of the inventory to accounts cycle.

Ever wonder why we lose staff at a greater rate than we can hire them? Here are some of the Retail Doctor’s remedies for ensuring that your recruitment practices are one step to being "Fit for Business™ "

Do you focus on delivering retail “magic” within your business on a consistent and daily basis? That is a magical quality to everything you do and of most importance in providing your customer with a “magic” experience.