Who we are
The Retail Doctor® is Australasia’s leading specialist consulting company specializing in multi channel retail, franchise retail and service formats.
Our specialty is to build business fitness through improving client positioning, distribution, sales, people, productivity, systems, profitability and value.
We are “How to” retail implementation specialists who transform strategy into delivery.
Our benefits apply any stage of the business – from start up, existing distribution, to sale - through our proprietary business fitness programs.
Our Philosophy
The Retail Doctor is a culmination of many years experience in retailing, franchising, and shopping centre management and operations. Our focus and skill is on the ‘how to do it’ as distinct to the ‘what to do’. We are independent retail implementation specialists who ensure that your strategy is in place and implemented to optimise your business performance.
Particularly in today’s market it’s vital to build resilience, strength in systems and position them for future growth
This is really a retail expert business that focuses on delivering value.
I would not hesitate in recommending The Retail Doctor to independently diagnose every aspect of a business and then deliver the solutions. His experience with a variety of retail areas gives him the scoop on getting the business “Fit”.
The Retail Doctor delivers the solutions and systems to succeed in retail and we are already reaping the rewards.
Terri Winter
Managing Director
Top3 by Design
What a fabulous, experience this Fit For Business diagnostic is !
We thoroughly recommend the Fit For Business diagnostic to any retailer looking to get fitter and lift their sales and profits
Virginia Travaglini Director Jewelbox
Many companies have tried and simply failed on delivery of a robust strategy to retail. Encompassing differentiation, planning, Information technology, merchandising ,employment productivity and impactful customer service The Retail Doctor delivered.
Darren Delacy
General Manager
Leading Edge Golf
On completion of the project my team and the business as a whole had a significantly greater understanding of the key profit drivers in retail. This is a true point of differentiation between The Retail Doctor and many other consulting organisations.
Dirk Melton
General Manager – Retail Customer Services
St George Illawarra Rugby League Football Club
The Retail Doctor’s “Fit for Business” diagnostic has added a lot of value to what we now provide our retail partners.
Alun Cooksley
National Sales Manager
Dealer 3
Hutchinson 3G Australia Pty Ltd
The Retail Doctor provided relevant and insightful information and offered a fresh perspective to the improvement of my business taking it to a higher level of being “Fit for Business”.
Natalie Guanta
Manager/ Owner
Silva Guanta
I have found it a constructive experience, working within the “Fit for Business” framework provided by the Retail Doctor.
Sarah Paykel
Owner & Founder
Pink Zebra Pty Ltd
The Retail Doctor has contributed greatly in diagnosing our business capabilities and defining achievable sound “Fit for Business” diagnostic solutions for our business
Claudine Rochecouste
National Human Resources Manager
General Pants Group
We have worked closely with The Retail Doctor and find his considerable solutions focus coupled with a profound understanding of the complexity of business issues to be a vary valuable resource for our business.
Daniel Isaac
Operations Manager – NSW & ACT
Gloria Jean’s Coffees
We have now developed a very solid business recovery program. The Retail Doctor is continuing to bring fresh insights to the team.
Neil Gill
Head of Operations
Gloria Jean’s Coffees
The Retail Doctor prescribes solutions to effect increased performance to ensure that your business is retail capable, and “Fit for Business” at all times.
Peter Larum
Head of Marketing
Global Brands
The Retail Doctor delivers similar ‘speed’ to greater efficiencies and beneficial outcomes for all who buy into The Retail Doctor “Fit for Business” process
Graeme Gladman
Managing Director
RPM Communications
The Retail Doctor’s insights provided considerable value to our business and we are delighted with the results achieved. Our business continues to strive to be fully “Fit for Business”
Cliff Kinraid
Group Managing Director
Glassons/ Hallensteins
We are delighted with the contribution of the Retail Doctor and can now already see considerable value added through the evolution of the retail formats through to a greater understanding of retail matrices, and the integration of both that is required to build an even more sustainable and leading retail banking channel
We continue to work with the Retail Doctor in its capacity as a project board advisor to the strategy implementation teams.
Daniel Milentijevic
Manager Capital Works
National Australia Bank
We continue to work with the Retail Doctor and look forward to their ongoing input into our business as we develop and strive to be a “Fit for Business” retailer.
Crawford Giles
Managing Director
Next Byte (NSW) Pty Ltd
The Retail Doctor® has played an integral role in building up the Van Laack retail team performance. It has provided us with an accurate diagnosis of our operating performance and implemented retail frameworks
that are customised to our individual business
John Mutton
Managing Director
Van Laack
The process gave us a fantastic insight into all the aspects of the retail delivery of our business and most importantly has given us a robust & implementable program.
Anthony Wilson
Saltwater Wine
Surf Centres
How we Deliver Results
The Retail Doctor ensures that your business is transforming its retail strategy to increased sales, & profitability. Whether it’s to become Fit for Business(TM) , Fit for Growth(TM) or Fit for Sale,(TM)we provide the best customised “fit “ solutions to achieve result
Our Methodology
The Retail Doctor is led by Brian Walker, a pioneer in the retail industry and international speaker on retail. The methodology is based on diagnosing the current health of the business, providing “How to” implementation solutions to increase the business performance in all aspects of retail performance. We then work with clients to continuously improve their results through our post implementation “health check(TM)” .programs.
